Wizard Results

ALL PASSPORT APPLICATION TYPES: You must provide a return mailing envelope with sufficient postage which we will use to return your new passport book, card, and/or Consular Report of Birth Abroad to you.  Families should provide one envelope per person. We recommend a DIN C5 envelope with a stamp for EUR 1.55 (regular German mail) or EUR 4.05 (if you prefer registered German mail). You may also use a DHL ExpressEasy shipping label (choose “Expressversand”) attached to a non-padded A5 (or C5) size envelope for a passport, or a non-padded A4/C4 size envelope for a CRBA, using your own email address for the “Absender”. Other commercial couriers are not accepted.

If you are applying for both a passport and CRBA, you may provide one envelope. Please ensure it is large enough that the CRBA will fit without folding. If you are applying for a passport book and card, you will need to supply two envelopes (A5/C5) with postage because the book and card will each be returned separately.

If you are applying in Frankfurt: Frankfurt only accepts envelopes with a DHL ExpressEasy waybillattached to a non-padded A5/C5 size envelope for a passport or a non-padded A4/C4 envelope for aCRBA and passport. No other courier company is acceptable, and we cannot accept Einschrieben. If your application to Frankfurt does not include the appropriate return envelope, we will be unable to proceed. You will receive an emailed return letter with a 90-day deadline. If we do not receive your envelope within 90 days, your application will be considered abandoned and you will need to start the process over.

Passport Photos: Make sure your passport photo is less than 6 months old and you are NOT wearing glasses in your photo. Photo requirements.

Social Security Number question on the passport application form:

• If you have ever been issued a social security number (SSN), you MUST provide it on your passport application form.
• If you have never been issued an SSN, please print out this affidavit and include it with your passport application.
• If you know you had an SSN sometime, but you don’t remember it, please follow these instructions on this page to request a replacement SSN card from the SSA. If you have an urgent need to travel, you may apply for an emergency, limited-validity passport in the meantime.

Photocopies: When photocopies of your documents are required (per the wizard instructions above), you may bring them on A4 size paper. We don’t require 8 ½ x 11 paper in Germany.

If you need to make an appointment to submit your passport application, you may choose any of our three locations in Germany:

U.S. Embassy Berlin – Schedule an appointment in Berlin
Clayallee 170
14191 Berlin
+49-30-8305-0
ACSBerlin@state.gov

U.S. Consulate General Frankfurt – Schedule an Appointment in Frankfurt
Gießener Str. 30
60435 Frankfurt am Main
+49-69-7535-0
FrankfurtPassports@state.gov

 U.S. Consulate General Munich – Schedule an Appointment in Munich
Königinstraße 5 (visitor entrance is on corner by Von-der-Tann-Straße)
80539 München
+49-89-2888-575
ConsMunich@state.gov

No Appointments Available?
We regularly add additional passport appointments, so if you are not traveling within the next 30 days please check back again later.

Emergency? Urgent travel coming up?
Please send an email to the Embassy or Consulate above where you plan to apply to request an emergency appointment and describe the details of your situation. Please use the subject line, “Request for Emergency Passport Appointment” and include a flight itinerary.

Adults who qualify and can renew their passport by mail using form DS-82 should follow these instructions instead of making an appointment. However, we do understand that obtaining that acceptable payment method for mail-in applications can be a challenge in Germany.

If payment is the only obstacle to mailing in your application, we encourage you to bring your passport application on one of our regular passport renewal drop-off (“Quick-Drop”) hours/days rather than making a personal appointment.

DS-82 Adult Passport Renewal Drop-Off times:

Berlin: See our Passport Wizard for information on DS-82 renewal options

Frankfurt: None, by appointment only.

Munich: any Monday or Tuesday, between 13:00-14:00 (except U.S. or German holidays)

Please do NOT send your application to the National Passport Processing Center in the United States, or it will significantly delay your application!

MAIL-IN PASSPORT RENEWALS (adults only, with form DS-82)

Accepted for Mail-In applications:

1. Pay the $110 passport application fee via the U.S. government’s secure payment site. You must print the electronic payment confirmation you receive via email after successfully paying the fee and include it in the package you send to the Embassy/Consulates.
2. Cashier’s check issued by a U.S. bank in dollars payable to “U.S. Department of State”
   (Barscheck ausgestellt durch eine amerikanische Bank auf den Namen „U.S. Department of State”)
3. Bank Check or Counter Check issued by a German bank in dollars drawn on a U.S. bank
   (Bankscheck ausgestellt von einer deutschen Bank bezogen auf eine US-Bank in US-Dollar auf den Namen „U.S. Department of State”)

Please note:

• All checks must be machine-readable (i.e., have a coded line running along the bottom of the check) and must have been issued within 30 days of submitting your application.
• If your bank asks you to add an identification number, please let them know that a U.S. embassy or consulate has no “Handelsregister-Nr.” nor a “Steueridentifikations-Nr.” because they are diplomatic entities and not a commercial company.  If your bank cannot provide you with a money order, you may apply in person.
• Mail-in applications without acceptable payment will be returned to the sender.

Not Accepted for Mail-In:

1. Cash
2. Personal checks drawn on a U.S. bank

IN-PERSON PASSPORT APPLICATIONS (drop-off days or by appointment)

Accepted for in-person applications:

1. Cash (either U.S. dollars or Euro)
2. Credit Cards: Visa, MasterCard, American Express, and Discover

Note: Chip and PIN card technology is not supported by embassy cashiering at this time. If your credit card institution requires you to use the chip or PIN, you will need to bring cash for your consular services instead.

Not Accepted in-person:

1. Personal checks
2. EC cards

• Cash (U.S. Dollars or Japanese Yen) or U.S. Postal Service money order payable to: “U.S. Department of State, PSC 471 Box 1111 FPO, AP 96347”
• Payment by Credit cards (for payments at Tokyo, Fukuoka, Naha, Osaka, and Sapporo) VISA, Mastercard, Discover, JCB, Diners Club or American Express
• Please also be prepared to pay with cash in case the credit card verification system is temporarily unavailable
• NO personal checks / NO Navy Federal Credit Union Cashier’s Checks are accepted.

For more information on appointments, click here

U.S. Embassy Tokyo
Schedule an Appointment
1-10-5 Akasaka
Minato-ku, Tokyo 107-8420 Japan

U.S. Consulate Naha
Schedule an Appointment
2-1-1 Toyama,
Urasoe City, Okinawa 901-2104

U.S. Consulate Osaka-Kobe
Schedule an Appointment
2-11-5, Nishitenma,
Kita-ku, Osaka 530-8543

U.S. Consulate Sapporo
Schedule an Appointment
Kita 1-jo Nishi 28-chome, Chuo-ku,
Sapporo 064-0821, Japan

U.S. Consulate Fukuoka
Schedule an Appointment
5-26 Ohori 2-chome, Chuo-ku,
Fukuoka 810-0052

Adult Renewal (DS-82)

1. By Mail with Online Payment: U.S. Embassy Tokyo accepts online fee payments for adult U.S. passport renewal applications. Paying online allows you to mail your application to the U.S. Embassy Tokyo from any prefecture within Japan without the need to appear in person. Click here for information and instructions. We strongly encourage all eligible U.S. citizens to renew using this option.
2. In Person:
• Make sure you sign the DS-82 form.
• For more information, please see here.

DS-11, 16 Years or older & Damaged/Lost

1. For information on first-time adult passport applications, click here.
2. For more information on replacing lost or stolen passports, click here.
3. For more information on replacing damaged or mutilated passports, click here.
4. All applicants must schedule an appointment and appear in person. Walk-ins without appointments are not accepted.

Children under 16 (DS-11)

1. All children under 16 must appear in person, accompanied by both parents. Please see: add URL
2. For more information on lost passports, please click here.
3. All applicants must schedule an appointment and appear in person. Walk-ins without appointments are not accepted.

16 Years or older (DS-11)

1. For more information, please click here.
2. Applicants must appear in person but do not need to be accompanied by both parents

Renewing Emergency Passports & Change Data (DS-5504)

If your emergency passport was issued less than one year ago from the time you submit this application, OR the change/correction is within one year after issuance, you may apply by mail for your full-validity passport (for both adults and minors age 16 and under).

1. Make sure you sign the DS-5504 form. If applying for children under 16, a parent should sign the application form on behalf of the child.
2. For corrections: Evidence of correct biographic information (original + 1 photocopy)* e.g. Original birth certificate, previous passport. For name changes: Legal documentation of name change (original + 1 photocopy)*e.g. Original marriage certificate, divorce decree, court order.
3. Where to send your package: Consular office in your district.
4. For more information, please click here.

• You must provide a Social Security number, if you have been issued one. If you do not have a Social Security number, please click here.
• You must provide one “Japan Post LetterPack return envelope” (self-addressed)
• Documents issued by the Japanese city office will be acceptable to prove the child’s birth, marriage and divorce (e.g. Family Register “Koseki Tohon”, Certificate of Acceptance of Marriage Report “Konin Todoke Juri Shomeisho”). An English translation of your foreign language document is required, but does not need to be notarized or done by a professional.
• Do NOT send your application to the National Passport Processing Center in the U.S. This will significantly delay your processing.

Please Note: Payment must be made in U.S. dollars or the equivalent in Kenyan Shillings, or credit card (VISA, MasterCard, Diners, American Express, and Discover). We do not accept payment via mobile money or digital wallets, including M-Pesa and Airtel Money.

U.S. Embassy Kenya
Schedule an Appointment 
United Nations Avenue Nairobi
P. O. Box 606 Village Market
00621 Nairobi, Kenya

On Appointment Day

For access to the Consular Section in the U.S. Embassy, U.S. citizens should bring valid identification, preferably a U.S. passport. If your identification is lost or stolen, bring a photocopy if possible. If not, we can work to establish your identity at the consular entrance gate before you enter. If you have an appointment, please print and bring your appointment confirmation with you. In order to avoid unnecessary delays, it is important to come to your appointment prepared with the required documentation and paperwork filled out. Please note that for passport applications you need to bring a 2×2 inch passport photo on a white background. We do not take photos at the Embassy.

IMPORTANT: Mobile phones and other electronic devices are not allowed within the Embassy. You will be allowed to check one cell phone at the Embassy gate but the U.S. Embassy and the Embassy guards are not liable for any loss or damage to your cell phone while it is checked. You will NOT be allowed to enter the U.S. Embassy for your appointment carrying any of the following items:

• Any other battery-operated or electronic devices such as computer tablets, digital diaries, pagers, cameras, MP3s, laptops, or portable music players and wearable devices such as Google glasses or body cameras.
• Any oversize shoulder bags or purses.
• Any oversize handbags and travel bags, large backpacks, briefcases, or suitcases. Applicants can only carry in clear bags containing papers needed for their appointment.
• Any food items.
• Sealed envelopes or packages.
• Cigarettes / cigars / match boxes / lighters, e-cigarettes, liquid vaping devices.
• Any sharp objects such as scissors, pen knives or nail files.
• Weapons or explosive materials of any kind.

The list provided above is not exhaustive. Other items may be prohibited at the discretion of security staff. Other than the one allowed cell phone, the U.S. Embassy will NOT accept the storage of any of the above prohibited items.

All entrants to the U.S. Embassy must wear masks and are subject to body temperature screening and may be refused entry if displaying an elevated temperature.

The U.S. Embassy does not provide parking for applicants presenting for services.

You must arrive to the appointment with the completed passport form, passport photo, and all additional documents.

If needed, the U.S. Embassy is able to offer translation for Swahili speaking applicants. Although the Embassy tries to have Somali translators available, they may not be available for your interview. For all applicants who do not speak English or Kiswahili, it is the responsibility of the applicants – not the Embassy – to bring translators. For any other languages, please reach out to the Consular Section ahead of your appointment. All translators must have government issued identification cards and must pass through security screening in order to enter the Embassy.

For minor passport renewals, please not that if your child’s physical appearance has changed significantly since the last passport photograph, the Consular Officer will request age progression photos as proof of identity. Mobile phones and other electronic devices are not allowed within the Embassy, so you will need to provide hard copy photos.

For the issuance of an emergency passport, please be prepared to state the reason for the emergency and present a flight itinerary showing urgent travel. Please come prepared with hard copies to present at the time of your interview.

Allow up to five weeks for processing. Passports must be collected at DHL (or the ACS Section in rare circumstances) by the applicant or authorized representative. The representative must have a signed letter from the applicant).

The U.S. Embassy in Luxembourg accepts payment by credit card (no V-pay card) and cash (Euros or USD). Checks/money orders cannot be accepted.

U.S. Embassy Luxembourg
Schedule an Appointment
22, blvd Emmanuel Servais
L-2535 Luxembourg

To avoid processing delays, we recommend you use a professional passport photo service.

The following photographers in Luxembourg provide the required U.S. format passport photographs.

• PHOTO MIRGAIN, 15 avenue Monterey, Luxembourg, phone: 22 64 97
• AUCHAN Kirchberg, 5 rue Alphonse Weicker, Luxembourg, phone: 43 77 43 1
• PHOTO NETT, Shopping Center Concorde, 80 route de Longwy, Bertrange, phone 45 72 48
• L ‘ATELIER PHOTO, M7, Centre Marisca, L-7560 Mersch, phone: 32 93 94
• PRIMPHOTO, 42 avenue de la gare, Esch/Alzette, phone 54 39 45
• PORTRAIT STUDIOS, Langwies 2, Junglinster, phone 26 78 25 40
• PHOTOSPOT, 72 Grand-rue, Ettelbruck, phone 26 81 14 02

Make sure to specify to the photographer that the photo is for a U.S. passport, different from the European standard for passport photographs

The processing of your passport application may be delayed if you do not submit a photo that meets the requirements.

For additional information on emergency passports, please email luxembourgconsular@state.gov

Applicants for a DS-11 or DS-82 are required to complete an online form and print it out for submission.

CIUDAD JUAREZ

Routine Applications: Schedule appointment.  If you cannot find an available appointment, please check again later as new appointments will continue to be added.

Renewals: Eligible applicants may walk-in without an appointment Thursdays from 1:00 pm to 2:00 pm exceptholidays. Those not eligible for walk-in must schedulean appointment.

Emergency Passport Applications: Use our contact form to request an emergency appointment.  Explain the nature of your emergency in the space provided.

GUADALAJARA

Routine Applications: Schedule appointment. If you cannot find an available appointment, please check again later as new appointments will continue to be added except holidays.

Renewals: Eligible applicants may walk-in without an appointment Tuesdays and Wednesdays from 11:30 am to 12:15 pm except holidays.  Those not eligible for walk-in must schedule an appointment.

Emergency Passport Applications: Use our contact form to request an emergency appointment.  Explain the nature of your emergency in the space provided.

HERMOSILLO

Routine Applications: Schedule appointment. If you cannot find an available appointment, please check again later as new appointments will continue to be added except holidays.

Renewals: Eligible applicants may walk-in without an appointment Thursdays 12:00 pm – 2:00 pm except holidays.Those not eligible for walk-in mustschedule an appointment.

Emergency Passport Applications: Use our contact form to request an emergency appointment.  Explain the nature of your emergency in the space provided.

MATAMOROS

Routine Applications: Schedule appointment. If you cannot find an available appointment, please check again later as new appointments will continue to be added except holidays.

Walk-In Renewals:  Eligible applicants may walk-in without an appointment Thursdays from 11:00 am to 12 pm except holidays. Those not eligible for walk-in must schedule an appointment.

Emergency Passport Applications: Use our contact form to request an emergency appointment. Explain the nature of your emergency in the space provided.

MERIDA

Routine Applications: Schedule appointment. If you cannot find an available appointment, please check again later as new appointments will continue to be added.

Walk-In Renewals:  Not available.  You may use our contact form to schedule an appointment for passport renewal.

Emergency Passport Applications: Use our contact form to request an emergency appointment.  Explain the nature of your emergency in the space provided.

MEXICO CITY

Routine Passport Applications: Schedule an appointment.  Please continue to check back if unable to find an available appointment.

Walk-In Passport Renewals: Eligible applicantsmay submit an application and supporting documents in person on Tuesdays and Thursdays from 10 am to 12 pm except holidays. Those not eligible must schedule an appointment.

Emergency Passport Applications:  Use our contact form to request an emergency appointment.  Explain the nature of your emergency in the space provided.

MONTERREY

Routine Applications: Schedule appointment. If you cannot find an available appointment, please check again later as new appointments will continue to be added except holidays.

Renewals:  Eligible applicants may walk-in without an appointment Tuesday, Wednesday, Thursday from 1:30 pm to 2:30 pm except holidays.  Those not eligible must schedule an appointment.

Emergency Applications: Use our contact form to request an emergency appointment. Explain the nature of your emergency in the space provided.

NOGALES

Routine Applications: Schedule appointment. If you cannot find an available appointment, please check again later as new appointments will continue to be added except holidays.

Renewals: Eligible applicants may walk-in without an appointment Mondays from 11:30 am to 12:30 pm except schedule an appointment.

Emergency Applications: Use our contact form to request an emergency appointment. Explain the nature of your emergency in the space provided.

NUEVO LAREDO

We only accept appointments from our consular district: Nuevo Laredo, Cd. Acuña, Allende, Guerrero, Hidalgo, Jiménez, Morelos, Nava, Piedras Negras, Villa Unión, and Zaragoza in Coahuila. Due to high demand, we request that if you are unable to keep your appointment that you cancel it at least 48 hours to your appointment time.

Routine Applications: Schedule appointment. If you cannot find an available appointment, please check again later as new appointments will continue to be added except holidays.

Renewals: Eligible applicants may walk-in without an appointment daily 9:00 to 11:00 am except schedule an appointment.

Emergency Applications: Use our contact form to request an emergency appointment. Explain the nature of your emergency in the space provided.

TIJUANA

Routine Applications: Schedule appointment. If you cannot find an available appointment, please check again later as new appointments will continue to be added except holidays.

Passport Renewals: Eligible applicants may walk-in without an appointment daily 7:30 to 11:30 am except holidays.  Those not eligible must schedule an appointment.

Emergency Passport Applications: Use our contact form to request an emergency appointment.  Explain the nature of your emergency in the space provided.

Applicants for a DS-11 or DS-82 are required to complete an online form and print it out for submission.

ACAPULCO (CONSULAR AGENCY)

Routine Applications: Send email to ConAgencyAcapulco@state.gov to schedule a routine appointment except holidays.

Emergency Passport Applications: Use our contact form to request an emergency appointment.  Explain the nature of your emergency in the space provided.

CANCUN (CONSULAR AGENCY)

Routine Applications: Call the office phone between the hours of 8:30 am to 1:30 pm to schedule an appointment except holidays.

Emergency Passport Applications: Use our contact form to request an emergency appointment.  Explain the nature of your emergency in the space provided.

LOS CABOS (CONSULAR AGENCY)

The U.S. Consular Agency in Los Cabos suspended all passport and notary services starting March 18, 2020, and until further notice. Passport, consular report of birth abroad, and notarial services are available at Consulate General Tijuana.

MAZATLAN (CONSULAR AGENCY)

The U.S. Consular Agency in Mazatlan suspended routine services on March 18, 2020, but continues to provide emergency services by appointment only.

Emergency Appointments: Use our contact form to request an emergency appointment. Explain the nature of your emergency in the space provided.

OAXACA (CONSULAR AGENCY)

Use ourcontact form to schedule a routine appointment.

Emergency Applications: Use our contact form to request an emergency appointment. Explain the nature of your emergency in the space provided.

PIEDRAS NEGRAS (CONSULAR AGENCY)

We only accept appointments from our consular district: Cd. Acuña, Allende, Guerrero, Hidalgo, Jiménez, Morelos, Nava, Piedras Negras, Villa Unión, and Zaragoza in Coahuila. Due to high demand, we request that if you are unable to keep your appointment that you cancel it at least 48 hours to your appointment time.

Emergency Applications: Use our contact form to request an emergency appointment. Explain the nature of your emergency in the space provided.

PLAYA DEL CARMEN (CONSULAR AGENCY)

Routine Applications: Please make an appointment by calling the office phone Mon-Fri 9:00 am to 1:00 pm except holidays.

Emergency Applications: Use our contact formto request an emergency appointment. Explain the nature of your emergency in the space provided.

SAN MIGUEL DE ALLENDE (CONSULAR AGENCY)

Routine Applications: Use our contact formto schedule a routine appointment.  Limited appointments are available.

Emergency Applications: Use our contact formto request an emergency appointment. Explain the nature of your emergency in the space provided.

Cash (U.S. Dollars or Mexican Pesos) or credit card (except BBVA, Coppel, or OXXO) paid at time of appointment. Damaged bills and U.S. currency coins are not accepted.
Passport fees depend on a number of factors. See Passport Fees for more information.

Some offices also require you to bring a pre-paid courier envelope to your passport appointment. Please check the requirements for each office here.

Please do not bring any electronic devices, such as laptop computers, cellphones, iPods, or large bags, such as backpacks, suitcases or packages to the Consular Section as there are no storage facilities on Embassy grounds. Security guards may hold small tourist cameras and cell phones until your departure, but there is no storage available for any other large items or electronic devices — please do not bring them at the time of your appointment

Third Party Attendance at Passport and CRBA Appointment Interviews

Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):

• Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or guardian if the applicant is a minor).
• Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in person.
• The manner in which a passport or CRBA appointment interview is conducted, and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
• It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
• Attorneys may not engage in any form of legal argumentation during the appointment interview and before the consular officer.
• Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s questions.
• To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
• The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant. Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee. Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
• No attendee may coach or instruct applicants as to how to answer a consular officer’s question.
• Attendees may not object to a consular officer’s question on any ground (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question.
• Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
• During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
• Attendees may take written notes but may not otherwise record the appointment interviews.
• Attendees may not engage in any other conduct that materially disrupts the appointment interview. For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.
• Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview. Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.

WARNING: False statements made knowingly and willfully in passport applications, including affidavits or other documents submitted to support this application, are punishable by fine and/or imprisonment under U.S. law including the provisions of 18 U.S.C. 1001, 18 U.S.C. 1542, and/or 18 U.S.C. 1621. All statements and documents are subject to verification.

We accept US Dollars, Nepali Rupees and U.S. Credit Cards for the payment. Please note that if you are paying in cash, do not mix the two currencies (US Dollars and Nepali rupees) to make the payment.

Please Note: because passports are printed in the United States, it may take up to three weeks for your new passport to be ready for pick-up at the Embassy. All passport services must be done in person at the Embassy.

For the safety of applicants and Embassy staff, we will be taking measures to limit interaction and the exchange of items whenever possible. For this reason, your interview experience will be different than previous visits. You must follow these rules, as well as all guidance given by Embassy security, at all times.

Please do not show up more than 10 minutes early to your appointment. It is essential that we do not have large groups in our waiting areas, so it is important that everyone arrive according to the appointed time.

We are not able to store any bags or belongings. Cell phones and other electronics are not allowed into the Embassy. You must make arrangements so that you arrive at the Embassy with only your passport and required interview materials, including your photo. If you have electronics, bags and wallets with you, you will not be allowed into the Embassy. The Embassy will not store any personal items on your behalf. Absolutely no exceptions will be made. If you come with any additional items, your appointment will be rescheduled.

Applicants must wear face masks at all times — except for a brief moment at the start of the interview in order to verify applicants’ identities. No masks will be provided by the Embassy. If you do not have a mask, you will not be allowed into the Embassy. You will be expected to maintain social distancing (2 meters) while at the Embassy.

These procedures have been implemented to protect the health of applicants and our staff at the Embassy. We thank you for understanding and for following the above guidelines throughout this process.

Please Note: The U.S. Consulate General does not accept U.S. dollars; all fees must be paid in New Zealand dollars. We accept Bank Checks (Cashier Checks), exact cash or credit card payment (in person only, and charged in US dollars) and do not accept personal checks, postal orders, or Eftpos. Bank Checks are to be made payable to: U.S. Consulate General. Please do not add names and dates of birth to the front of Bank Checks.

Fees in New Zealand Dollars

• Adult Passport Renewal DS-82 Application
• Passport Application Fee: $165
• Minor Passport Renewal DS-11 Application
• Passport Application Fee: $120
• Examination of Oath Fee: $52.50
• Total Fee: $172.50
• Additional Fees
• Passport Amendments (more than 12 months from passport issuance) $165
• Passport Card (Minor) $22.50
• Passport Card (Adult) $45

U.S. Consulate General Auckland
Schedule an Appointment
3rd Floor
Citigroup Centre
23 Customs St. East
Auckland CBD

Please Note:All Minor and Youth passport applications require a complete Consular Report of Birth Abroad (CRBA) to be processed.

Payment may be made by cash or credit card (Mastercard, Visa, Diner’s Club, Discovery, American Express).

Passport services are by appointment only (except for Adult Passport Renewal that is by mail only, unless you don’t meet the requirements of this service).

U.S. Embassy Panama
Schedule an Appointment
Building 783, Demetrio Basilio Lakas Avenue
Clayton, Panama

Passport and Passport Card Pick up

If you applied for your passport/card at the Embassy: Please pick up your new passport/card at the American Citizen Services (ACS) Unit of the Consular Section. Hours of operation for passport pick up are Monday through Wednesday at 2 p.m. Please go to Window 14 and wait until the last person in line is served. Please note that passports will not be delivered before 2 p.m. due to the high number of consular services.

If you have further questions, please contact the Embassy at Panama-ACS@state.gov, or visit the Department of State website for general information.

Generally, immediate family members may accompany passport or CRBA applicants to their appointment interviews at a U.S. embassy or consulate, and all minor children must be accompanied by a parent or guardian. Passport or CRBA applicants also have the option of being accompanied by an attorney at their appointment interview. Attendance by any third party, including an attorney, accompanying an applicant is subject to the following parameters designed to ensure an orderly appointment interview process and to maintain the integrity of the adjudication of the application(s):

• Given space limitations in the consular section, not more than one attendee at a time will be allowed to accompany an applicant (or the applicant’s parent or
  guardian if the applicant is a minor).
• Attendance by an attorney does not excuse the applicant and/or the minor applicant’s parent or guardian from attending the appointment interview in
  person.
• The manner in which a passport or CRBA appointment interview is conducted,
  and the scope and nature of the inquiry, shall at all times be at the discretion of the consular officer, following applicable Departmental guidance.
• It is expected that attorneys will provide their clients with relevant legal advice prior to, rather than at, the appointment interview, and will advise their clients prior to the appointment interview that the client will participate in the appointment interview with minimal assistance.
• Attorneys may not engage in any form of legal argumentation during the
  appointment interview and before the consular officer.
• Attendees other than a parent or guardian accompanying a minor child may not answer a consular officer’s question on behalf or in lieu of an applicant, nor may they summarize, correct, or attempt to clarify an applicant’s response, or interrupt or interfere with an applicant’s responses to a consular officer’s
  questions.
• To the extent that an applicant does not understand a question, s/he should seek clarification from the consular officer directly.
• The consular officer has sole discretion to determine the appropriate language(s) for communication with the applicant, based on the facility of both officer and applicant and the manner and form that best facilitate communication between the consular officer and the applicant. Attendees may not demand that communications take place in a particular language solely for the benefit of the attendee. Nor may attendees object to or insist on the participation of an interpreter in the appointment interview, to the qualifications of any interpreter, or to the manner or substance of any translation.
• No attendee may coach or instruct applicants as to how to answer a consular
  officer’s question.
• Attendees may not object to a consular officer’s question on any ground
  (including that the attendee regards the question to be inappropriate, irrelevant, or adversarial), or instruct the applicant not to answer a consular officer’s question. Attendees may not interfere in any manner with the consular officer’s ability to conduct all inquiries and fact-finding necessary to exercise his or her responsibilities to adjudicate the application.
• During a passport or CRBA appointment interview, attendees may not discuss or inquire about other applications.
• Attendees may take written notes, but may not otherwise record the appointment interviews.
• Attendees may not engage in any other conduct that materially disrupts the
  appointment interview. For example, they may not yell at or otherwise attempt to intimidate or abuse a consular officer or staff, and they may not engage in any conduct that threatens U.S. national security or the security of the embassy or its personnel. Attendees must follow all security policies of the Department of State and the U.S. embassy or consulate where the appointment interview takes place.

Attendees may not engage in any conduct that violates this policy and/or otherwise materially disrupts the appointment interview. Failure to observe these parameters will result in a warning to the attendee and, if ignored, the attendee may be asked to leave the appointment interview and/or the premises, as appropriate. It would then be the applicant’s choice whether to continue the appointment interview without the attendee present, subject to the consular officer’s discretion to terminate the appointment interview. The safety and privacy of all applicants awaiting consular services, as well as of consular and embassy personnel, is of paramount consideration.

• This Unit is closed on Panamanian and U.S. holidays.
• Processing times: Processing times for passport applications and delivery of passports is 6-10 weeks. All passports are printed in the United States and shipped to the Embassy. To avoid delays or disruption in travel plans, if your passport has validity of one year or less, we urge you to apply as early as possible. Please check Travel.State.Gov’s country specific information page to consider passport validity and blank page requirements for your country of destination.
• Many countries have passport validity requirements. Before traveling we recommend you visit the Department of State website to ensure that your passport is valid for travel to all countries you will visit.

Submission Method (No Appointment / Mail-in process only)

1. Completed, signed, and dated DS-82 Passport Renewal Form (PDF 4MB). You may fill out the form online and print it, or you may print a blank form and fill it out by hand (PDF 4MB). On your printed DS-82, please be sure to sign and date the form by hand. Only your original signature will be accepted; electronically signed documents will not suffice.
   • • Remember to provide a valid e-mail address and local contact number on the application form.
     • On your DS-82, you must provide your Social Security number if you been issued one. If you do not have a Social Security number, you must submit a signed declaration to this effect. The statement does not have to be notarized. Click here (PDF 82KB) for a sample declaration.
2. Obtain one passport-style photo, 2-inch x 2-inch size, taken against a white background, within the past six months, and without eyeglasses. See more information on photo requirements for your passport application.
3. Include one photocopy of the data page of your previous U.S. passport. This can be a black and white or color copy.
4. Include the original passport you are renewing in the package you mail to the Embassy.
5. If your name has legally changed by marriage, divorce, or court order since your last passport was issued, please send us one original or certified copy AND one photocopy of the document which establishes your legal name change. Documents must be original or certified copies (with English translation if applicable). For marriages which occurred in the Philippines, please submit the marriage certificate issued by the Philippine Statistics Authority (PSA). If your name change occurred over a year ago, you may be asked to submit an original photo I.D. with signature under your new name. Original documents will be returned to you. Please type the new name you are requesting on your passport application form and sign that using the same signature on your current passport. Once you receive your new passport under the new name, you may sign this new passport, on the signature line opposite your data page, using your new signature.

Please send your completed, signed DS-82 passport renewal application package, via registered mail or trackable courier, to us at the below address:

ATTENTION: PASSPORT TEAM


American Citizen Services (Consular Section)


U.S. Embassy, 1201 Roxas Boulevard, 1000 Manila

You may mail your application package to the Embassy through any courier service or trackable mail service. Air21, a Philippine package courier company, has a contracted pick-up and delivery service for adult passport renewals submitted to the Embassy. If you send your application via Air21, the one-time fee covers two-way service to include pick-up of documents and delivery of the new passport. You may call (02) 8879-4747, Monday through Friday between 7:30 a.m. and 4:30 p.m., to arrange for Air21 to pick up your documents and deliver them to the Embassy. Please verify the courier fee with Air21 directly, as costs may vary based on location or change without prior notice.

Payment Methods and Details

At this time, online fee payment is available only to U.S. citizens residing in the Philippines. Online fee payment is currently only available for passport book renewals.

Pay the $110 passport application fee via the U.S. government’s secure payment site. Please use your current legal name, even if different from the name that appears on your prior passport. If you are submitting a payment on behalf of another passport renewal applicant, please enter their name.

After successfully paying the fee, you will receive an emailed confirmation of your fee payment. Please print this payment confirmation and mail it with the rest of your application package.

Online fee payment is not yet available for passport card renewals. If you wish to renew or apply for a passport card, either on its own or in addition to a passport book, you must make an appointment to apply in person at the Embassy in Manila or the Consular Agency in Cebu.

Processing Time

Processing time averages four to six weeks, but can vary based on demand. Your previous passport will be cancelled and returned to you in the mailed package with your new U.S. passport, along with any original documents you submitted.

Payment Methods and Details

Payment can be made on the day of your appointment at the U.S. Embassy, either in cash (Php or USD) or with any major credit card. Please click here to determine the appropriate passport fee amount.

Submission Method

For Manila: Schedule an appointment. Use a valid email address and print your confirmation.

For Cebu: Send an email request for an appointment to ACSInfoCebu@state.gov.

Additional Information

• Please note that no electronics, gadgets, hard drives, USB devices, etc., will be allowed inside the Embassy on the day of your appointment.
• Follow all the instructions on the checklist and bring all relevant documents with you to your appointment. If the application is approved, the processing time for a passport then averages four to six weeks, but can vary based on demand. Your previous passport will be cancelled and returned to you in the mailed package with your new U.S. passport, along with any original documents you submitted. Note: Please allow for a longer processing time if the application was initially submitted at the Consular Agency in Cebu.

If you have urgent travel within the next two weeks and wish to apply for an emergency passport, you may book an appointment to appear at the U.S. Embassy in Manila here or you may contact the U.S. Embassy in Manila at ACSInfoManila@state.gov to request an in-person appointment. Write “emergency passport” in the subject line of your email.

Emergency passports are limited in validity. We will provide you with information at your interview about how to replace your emergency passport with a full validity passport.

A consular officer will determine if your situation meets the standard for an emergency (if your situation is not considered an emergency, you may be asked to book an online appointment and return to the embassy at a later date). We will then email you to confirm your interview appointment date and time. You must bring to your interview proof of urgent travel (e.g. purchased ticket/s, flight confirmation, or confirmation of medical or legal appointments that require you to travel internationally within the next two weeks).

Fees are payable at the interview by major credit card or the exact amount of cash in U.S. dollars or Qatari riyals. Personal checks are not accepted.

Applicants for a DS-11 or DS-82 are required to complete an online form and print it out for submission.

U.S. Embassy Qatar
Schedule an Appointment
22nd February Street
Al Luqta Area
Doha, Qatar

Please bring two forms of government-issued picture ID and the completed forms for your requested service. Valid Ehteraz must be shown for entry, but electronics, bags, purses, and toiletries will not be allowed into the Consular Section.

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

• If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
• If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
• If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
• If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
• If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

• Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

The waiting room of the Consular Section and its restroom is wheelchair-accessible.

Please contact us at ACSDoha@state.gov for more information or to request reasonable accommodation.

U.S. passports are generally ready within two weeks of submitting your application. You can pick up your passport at the front gate window of the Embassy without an appointment. Pickup time is 10:00 AM -11:30 AM on Mondays and Thursdays (except for U.S. and Qatari holidays). Please bring your old passport with you for cancellation. Kindly show your Ehteraz App status at security screening.

The Embassy does not accept U.S. currency as payment for consular services. The Embassy accepts payment in Singapore dollars or by credit card (Master Card, Visa Card, or American Express). Credit card charges will be made in US$ and foreign exchange charges may apply. Locally-issued credit cards must have the capability to make payments in U.S. dollars. Check with your card issuer in advance of your appointment.

U.S. Embassy Singapore
Schedule an Appointment
27 Napier Road
Singapore 258508

The Consular Section is closed on Singapore and American holidays. Occasionally, this section may also close for internal reasons.

Applicants coming to the Consular Section of the U.S. Embassy cannot bring large personal electronic devices to the Embassy. Those items include but are not limited to: laptops, iPads, and other tablet devices, or handheld gaming devices. Effective immediately, the Embassy Local Guard Force cannot store laptops and large electronic devices for customers. Please make arrangements to leave large devices elsewhere before arriving at the U.S. Embassy to avoid inconveniences.

No Parking at the Embassy: If you plan to visit the Embassy for consular services, please plan to arrive by public transportation or taxi or to seek parking in public parking lots. The closest public car parks are at Gleneagles Hospital on Napier Road, Botanical Gardens on Cluny Road and the Tanglin Mall.

Monday – Friday: 8:30am – 12:00pm

Monday – Wednesday & Friday: 13:30pm – 15:00pm

Be sure to check the Embassy website for Consular Closure Dates

Please do NOT take a Q-number for passport pick-up.

The U.S. Embassy in Abu Dhabi and U.S. Consulate General in Dubai currently accept payments by cash (U.S. dollars or dirhams) and credit card for services.

We accept cash or credit card only.

Please bring exact change if paying by cash. Failure to do so may result in you being asked to secure such funding from a location off premises, adding to your processing time.

Fees for Routine Citizen Services

• Consular Report of Birth Abroad USD 100/AED 370
• Minor passport book renewal (Under 16) USD 115/ AED 426
• Minor passport card renewal (Under 16) USD 15/ AED 56
• Adult Passport book renewal (Over 16), last book validity 5 years: USD 145/ AED 537
• Adult passport card renewal (over 16) USD 30/ AED 111
• Adult passport book renewal, last book validity 10 years: USD 110/ AED 407
• Notary USD 50/ AED 185

Please note that both the Embassy and the Consulate General have a Passport Photograph Machine. The fee for this service is AED 40 and the machines only take exact change.

The U.S. Embassy in Abu Dhabi and U.S. Consulate General in Dubai are currently processing routine and emergency American Citizen Services.

For more information on scheduling appointments click the link below: https://evisaforms.state.gov/Instructions/ACSSchedulingSystem.asp

U.S. Embassy – Abu Dhabi
Rabdan Street, Embassies District
Abu Dhabi, UAE
Phone: +971-2-414-2200
American Citizen Services: AbudhabiACS@state.gov

U.S. Consulate General – Dubai
Corner of Al Seef Rd. and Sheikh Khalifa bin Zayed Rd
Dubai, UAE
Phone: +971-4-309-4000
American Citizen Services: DubaiACS@state.gov

If you need reasonable accommodation for your appointment, we encourage you to request your accommodation immediately once you schedule your appointment. We make every effort to provide accommodations to persons with disabilities and medical conditions. Reasonable accommodations vary, depending on the situation and the person’s needs.
Examples of accommodations include, but are not limited to:

• If you require a private appointment due to a medical condition or disability, we may schedule an alternative time for you to come in for your interview.
• If you or your child has special needs that requires a private appointment in a quiet space without distractions, we may schedule an alternative time for you or your family to come in for your interview.
• If you are unable to speak, you may be allowed to respond to questions in an agreed-upon nonverbal manner such as using pen and paper.
• If you are deaf or hard of hearing, you may bring a sign language interpreter to translate during the interview if needed.
• If you have low vision, we may provide you with communications in large print.

If you are unable to provide fingerprints because of a medical condition, including birth defects, physical deformities, skin conditions, you may qualify for a fingerprint waiver for certain fingers.

• Interview waivers are only granted in extreme situations, such as having a medical condition that requires flying in an air ambulance.

Passport Pickup Times:

• Abu Dhabi: any business day from Sunday through Thursday between 11:00 AM and 12:00 PM (Walk-in). Passport Collection: Please bring your current/expired passport and the pickup slip with you. If you are collecting a Passport for a child, one parent should bring their ID/Passport.
• Dubai: Tuesdays and Thursdays between 2:00pm and 3:00pm (Walk-in). Passport Collection: Please bring your current/expired passport and the pickup slip with you. If you are collecting a Passport for a child, one parent should bring their ID/Passport.
• Please allow 3-4 weeks for your new passport/ Consular Report of Birth Abroad certificate to be processed. You will receive an email notification once it is ready for collection. Please check spam or junk folders before contacting our office.